White Glove Furniture Delivery
FIDELITONE helps furniture brands deliver exceptional customer experiences through our white glove furniture delivery service. With over 40 years of furniture delivery experience and delivery hubs in markets across the U.S. we help you optimize service and costs. Trust a top furniture delivery company with the experience and expertise to handle your products and advance your business operations.
Final Mile Furniture Delivery Expertise
FIDELITONE last mile delivery services provide furniture retailers, manufacturers and eCommerce brands with end-to-end warehousing and white glove delivery services. FIDELITONE has an ongoing commitment to the furniture business, a wealth of experience, and an unparalleled ability to guarantee that every step of the full delivery cycle is perfectly executed.
Expert Handling to Prevent Product Damage
Product damage leads to returns, poor customer experiences and unnecessary costs. Improper handling is often the leading cause of damage. FIDELITONE’s decades of last mile delivery experience ensure the proper handling – product receipt, inventory management, staging, loading and delivery – to minimize damages and deliver exceptional customer experience and cost savings. In the event damages do occur, FIDELITONE provides in-home furniture repair services that help turn a negative customer experience into a positive experience and eliminate the costs associated with returns and replacements.
Premium White Glove Experience
FIDELITONE provides exceptional experiences throughout the delivery process – from delivery scheduling through post-delivery follow up. We focus on making each touchpoint and interaction a representation of your brand.
Product Preparation and Deluxing
White glove delivery service incorporates product preparation and deluxing prior to delivery to ensure safe handling and a pleasant in-home experience. Product preparation includes unboxing, inspection and blanket wrapping. Whether all items require pre-delivery prep and deluxing or specific SKU’s, FIDELITONE has the knowledge and experience to accommodate your needs.
Reduced Delivery Time For Better Customer Satisfaction
Consumers want their items faster. FIDELITONE’s delivery hub network, delivery appointment scheduling capabilities, and routing expertise significantly reduce delivery cycle times.
Real-time Visibility and Tracking
FIDELITONE’s last mile technology solution provides brand and their customers with real-time visibility and tracking throughout the delivery journey. From the time an order is placed or product arrives at one of our delivery locations through completion of the delivery customers have visibility to each step in the process. Consumers want their items faster. FIDELITONE’s delivery hub network, delivery appointment scheduling capabilities, and routing expertise significantly reduce delivery cycle times.
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Trusted By Many Leading Brands
Protecting the Customer Experience at Every Touchpoint
The delivery experience should be a direct representation of the brand. This client needed to improve the experience their customers were having at various points in the delivery journey.
FIDELITONE applied technology, training and processes to reduce delivery cycle times, improve visibility and provide a better in-home experience. The solution was applied alongside a time of significant growth which helped enable that growth to continue and in a cost-effective manner.
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FIDELITONE offers a national supply chain network of locations to support clients in inbound logistics, order fulfillment, last mile delivery and service parts management.