Home Delivery
There is perhaps no more powerful moment of truth than when your product arrives at your customer’s home. How quickly and how well he/she receives what they expected is crucial to ensuring their overall satisfaction and loyalty. Whether you require white glove, room of choice or threshold delivery to meet your customers’ expectations, you can trust our depth of experience, professionalism, service focus and flexibility to get the job done.
Multiple delivery service levels to meet your needs
Customer choice, expectations and operational performance drive the need for multiple levels of delivery service. Whether you need delivery to the customer’s home, a business or your stores, we offer multiple delivery service levels to meet your needs:
| Delivery Scheduling & Customer Self-Scheduling | 2 Hour Delivery Window | Delivery Track & Trace | Exchanges & Returns | |
|---|---|---|---|---|
| White Glove Delivery to the room of choice, unpacking, set-up and assembly, removal of trash. White glove can be offered as deliver in box or full prep |  | | | |
| Room of Choice Delivery to the room of choice (no unpacking, set-up or assembly) | | | | |
| Threshold Delivery over the threshold inside the home (no unpacking, set-up or assembly) | | | | |
| Front Door Delivery to the front step | | |
Multi-client and Dedicated Delivery Solutions
Having multiple options for your last mile delivery operations is paramount for driving efficiency, profitability and customer satisfaction. We offer multi-client and dedicated delivery solutions for home and business delivery.
Multi-client Delivery Solution
With a multi-client solution, your last mile delivery operation is one of multiple within a FIDELITONE last mile delivery location. A multi-client solution can help improve service, gain efficiencies, and provide scalability all while providing unwavering attention to your business.
Dedicated Delivery Solution
With a dedicated solution, labor and equipment are dedicated to your business. We provide the delivery teams, delivery trucks, warehouse and office staff and can operate the delivery operation from your warehouse. A dedicated solution can help improve service, ensure capacity, protect your brand and earn customer loyalty.
Ready to discuss further?
Contact us to discuss your supply chain needs and how FIDELITONE can help.
Industry Expertise
As the premier provider of last mile delivery services, we have extensive experience within a variety of industries. A few of the industries we specialize in:
Our Approach and Proven Process
Coupled with our capabilities, we adhere to the process we have designed from decades of experience. Our process, the Path to Loyalty, is how we successfully deliver the outcomes our clients expect.
We manage resources, create right-fit solutions and optimize supply chain processes to advance your business performance and profitability. At every step and in every service, FIDELITONE employees focus on the touchpoints that safeguard your brand and keep your customers coming back.
Trusted By Many Leading Brands
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Dedicated Last Mile Delivery Services Earn Customer Loyalty
Delivery incidents reported by customers were increasing, on-time delivery metrics were slipping, and return rates were on the rise. With 24,000 deliveries per year, finding a delivery provider who can exceed customer expectations was crucial.
FIDELITONE implemented a dedicated delivery solution which provided the delivery teams, trucks, on-site labor, and technology needed to deliver customer satisfaction. To enable this brand to retain warehouse operations and administration, FIDELITONE’s delivery technology was seamlessly integrated into their systems.
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FIDELITONE offers a national supply chain network of locations to support clients in inbound logistics, order fulfillment, last mile delivery and service parts management.