Top 3PL KPIs & Performance Metrics to Track for Success
Outsourcing fulfillment to a third-party logistics (3PL) provider offers businesses the ability to scale, expand into new markets, improve operational efficiency, and enhance customer satisfaction. However, managing the supply chain comes with complexity, and a 3PL’s performance directly impacts a company’s success. A 3PL must meet service expectations which can determine whether your business thrives or struggles with delays, inefficiencies, or customer dissatisfaction. To ensure your 3PL is delivering the expected value, it is essential to establish and monitor key performance indicators (KPIs).