7 Things to Ask When Choosing a Health & Wellness Fulfillment Partner

When choosing a fulfillment partner for your health and wellness business, there are a number of details to consider. The health and wellness industry has unique needs and expectations for order fulfillment. Below you will find the top 7 things to ask when choosing a health and wellness fulfillment partner.

1. Is the facility registered with the FDA?

Any facility that carries dietary supplements, medical devices, cosmetics, food, or any product intended for human consumption must register with the FDA. Brands that sell these products must be sure to follow the guidelines as established in the Food Safety Modernization Act (FSMA), including the use of an FDA registered warehouse for storage and order fulfillment. FDA registered warehouses are subject to routine inspection and must follow established inventory tracking and rotation procedures. Having a health and wellness fulfillment partner who is well-versed in the FDA’s requirements saves you headaches and shows brand authenticity. Learn more about how
to choose an FDA registered warehousing partner.

2. What inventory management systems are in place?

Centers providing fulfillment for health and wellness products should provide you with inventory management strategies that match your SOPs, such as:

• First In First Out (FIFO)  
• First Expire First Out (FEFO) 
• Last In First Out (LIFO)    
• Expiration Date Management
• LOT Control

These strategies make certain that waste is reduced and will provide greater order accuracy for your customers.

3. What backorder management capabilities are provided?

FIDELITONE’s backorder
management best practices provide your health and wellness business with options for getting products to your customers when some items may be on backorder. Our data-driven inventory management ensures appropriate reorder points that are determined by demand and real-time visibility. Our highly trained employees understand the importance of clear communication between retailer, supplier, and manufacturer and will work to keep stock levels stable and avoid an excess of buffer stock being ordered. FIDELITONE also boasts line-splitting and cross-docking capabilities, cutting down on fulfillment time and allowing your customers to receive their backordered products as soon as they are available.

4. Does the facility practice accurate labelling?

Making sure your customer receives unexpired, fresh products is vital to promoting customer satisfaction and return business. Labels provide vital information such as batch numbers, temperature requirements, as well as expiration dates for transparency and product traceability. Verifying the correct product is essential. Highly trained FIDELITONE staff employ RF technologies and established SOPs to maintain accuracy.

5. Is product bundling or kitting offered?

Consumers of health and wellness products have high expectations for enjoyable unboxing. Kitting amplifies customer satisfaction, while also reducing shipping costs by bundling multiple products into one shipment for an assortment or gift basket. If you are looking to provide a customized experience for your customers, then kitting might just be the next improvement in your order fulfillment process. FIDELITONE also supports subscription fulfillment services for standing monthly shipments of products to your customers. See our blog for more information on how
product bundling and kitting can increase ecommerce revenue.

6. Does the facility have omni-channel fulfillment expertise?

Whether your customer is shopping at a storefront or purchasing online, a health and wellness fulfillment partner should have experience providing fulfillment across multiple channels. Omni-channel fulfillment is essential to meeting your customers wherever they choose to make a purchase.

7. How quick are the fulfillment times?

FIDELITONE’s national network of warehouses have been strategically placed in order to provide 1-2 day fulfillment by ground across 98% of the U.S. Take a look at our national order fulfillment facilities to see how we are able to get your product into your customers hands quickly and efficiently

FIDELITONE provides the industry standard expertise you’re looking for in a health and wellness fulfillment partner. To learn more about our versatile national health and wellness order fulfillment and delivery services, contact
us online today or call: 800.475.0917